General Terms and Conditions and Payment Terms

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When you finalize your reservation with Bonheur Horeca Groep, hereinafter referred to as BHG, the following definitions and payment terms are applicable.

Disclaimer

Uniform Conditions for the Hotel and Catering Industry:

The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all agreements with Bonheur Horeca Groep. The UVH are binding for everyone who uses our services. These conditions can be found at: www.khn.nl/uvh-en

Final reservation:

  • For a reservation value of €2,000 or more, we request that you return the signed order confirmation to us by email within 3 working days.
  • Please communicate your culinary choices and requirements to us no later than 10 days before your scheduled event or meeting.
  • Are you renting audiovisual equipment from us for your event or meeting? If so, we would also like to receive your choices at least 10 days in advance.
  • In consultation with BHG, you can always increase the number of guests.
  • You may communicate a reduction in the number of guests (up to a maximum of 10%) free of charge up to one week prior to your meeting.
  • We reserve the right to charge you for costs resulting from damage and/or excessive cleaning.

Payment terms:

Does your reservation have a value of €2,000 or more? Then, the day after your reservation is finalized, you will receive a deposit invoice for 20% of the reservation value with a payment term of 14 days. Subsequently, 5 weeks prior to your reservation, we will send you a second deposit invoice for 50% of the reservation value. The amount must be credited to our account no later than 14 days before the meeting. We will deduct both deposits (totaling 70%) from the final invoice. For the final invoice, we apply a payment term of 14 days. If the invoice needs to be uploaded as an e-invoice to a portal, we charge administrative costs of €17.50 excluding VAT.

VAT and prices:

All mentioned amounts include VAT unless stated otherwise.
The prices stated in this quotation are the applicable prices for the current year. Prices are indexed annually on January 1st.

General:

Bonheur Horeca Groep exclusively provides the catering at its locations.
Bringing and providing your own drinks and food is not permitted.